Dealing with Difficult Situations
Daily life in the multifamily industry involves frequent interaction with people in a multitude of situations. A great part of your success and happiness depends on your ability to effectively handle difficult situations that inevitably arise. As these situations arise, whether it is with residents or coworkers, it is important for you to understand how to navigate and resolve them. In this course, you will gain a better understanding of how to interact with residents and coworkers during difficult situations to improve resident satisfaction, customer loyalty and retention rates. Each course is approximately 12 minutes. Available in Spanish (S).
- Understanding Difficult Situations
- Dealing with Difficult Resident Situations
- Resolving Difficult Resident Situations
- Resolving Difficult Situations with a Coworker
Working in the multifamily industry requires interactions with many different types of people and personality types.
You may interact daily with current and future residents, vendors, service professionals, and colleagues. Most of the interactions you experience will be successful and positive. However, a time will come when the person you are interacting with will display undesirable behaviors.
When you face these situations, it is important to understand how to navigate them quickly and effectively.
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